IX FAQ

[{"content":[{"description":"Our comprehensive platform delivers an end-to-end digital suite of tools, empowering advisors with:\n<ul>\n<li>Transact - Easily compare products, generate proposals, complete transactions, and incorporate annuities into a Wealth Management Platform.</li>\n<li>Manage - Features that gives you an overview of your book of business, as well as highlights from your book of business and upcoming post-sale events.</li>\n<li>Learn - Training and in-depth platform understanding</li>\n</ul>","title":"What is Insurance Exchange?"}],"nav_icon":{"icon_field":{"icon_set":"fontawesome-5.14.0","name":"Lightbulb","type":"REGULAR","unicode":"f0eb"},"image":{"height":40,"loading":"lazy","max_height":512,"max_width":512,"size_type":"exact","src":"https://24189298.fs1.hubspotusercontent-na1.net/hubfs/24189298/shipping-icon.webp","width":40}},"tab_title":"Introduction"},{"content":[{"description":"If you would like to schedule a personalized demo, please contact us by email or telephone. Email: <a href=\"mailto:ixsupport@fid-x.com\" rel=\"noopener\">ixsupport@fid-x.com</a>\n \nOur hours of support operation are from 8 a.m. to 6 p.m. ET, excluding holidays.","title":"How can I get support?"}],"nav_icon":{"icon_field":{"icon_set":"fontawesome-5.14.0","name":"Shipping Fast","type":"SOLID","unicode":"f48b"},"image":{"alt":"shipping-icon","height":40,"loading":"lazy","max_height":512,"max_width":512,"size_type":"exact","src":"https://24189298.fs1.hubspotusercontent-na1.net/hubfs/24189298/shipping-icon.webp","width":40}},"tab_title":"Support"},{"content":[{"description":"Transact: Begin all annuity transactions from this section. It's your starting point for initiating new business.\n \nManage: Access your personalized annuity dashboard, view your book of business, and stay current with required training—all from the Manage tile.\n \nLearn: Explore available annuity products and complete training modules in the Learn section to stay informed and up to date.","title":"How do I get started?"}],"nav_icon":{"icon_field":{"icon_set":"fontawesome-5.14.0","name":"Shipping Fast","type":"SOLID","unicode":"f48b"},"image":{"alt":"shipping-icon","height":40,"loading":"lazy","max_height":512,"max_width":512,"size_type":"exact","src":"https://24189298.fs1.hubspotusercontent-na1.net/hubfs/24189298/shipping-icon.webp","width":40}},"tab_title":"Homepage"},{"content":[{"description":"Start by completing the Annuity Profile. Be sure to input all the required client information, as this data will be carried forward through the rest of the process.","title":"What is the first step in the Transact process?"},{"description":"Use the Research section to view all available products. You can also perform a license check and complete any required product training—all in one convenient location.","title":"How do I research available products?"},{"description":"The information from the Annuity Profile will automatically prefill into the Account Order Entry section. At this point, you’ll primarily be reviewing the data to confirm everything is correct.\n ","title":"What happens in Account Order Entry?"},{"description":"Yes. All required Suitability Forms from your firm and the carrier are pre-uploaded in this section, making the process even smoother.\n ","title":"Are Suitability Forms included?"},{"description":"Yes. Your firm requires an Annuity Comparison created through Due Diligence Works found on AdvisorLinc.  This can be done towards the end of the process.","title":"Do I still need to upload the annuity comparison?"},{"description":"Click “View & Print Early” before clicking “Render Forms.” If you skip this step, you will not be able to go back and print or view the forms after submitting.","title":"How do I print or view the forms before submission?"},{"description":"The Lifecycle features a Dashboard that provides an overview of your book of business, including key highlights and upcoming lifecycle events.","title":"Where can I manage my book of business?"},{"description":"Yes. You can export both default and customized views within your Holdings to Excel by clicking the Export button.","title":"Can I export data from the Lifecycle?"},{"description":"Yes. You can receive alerts via email for product expirations and upcoming events. To customize your notifications, go to Lifecycle> Dashboard > Manage Email Notifications. You can also view a list of past and upcoming events under Upcoming Observations in the Dashboard.","title":"Will I be notified when a product is expiring, or a product event is happening soon?"},{"description":"Yes. To add or remove tabs and columns from your default view, navigate to Manage View, then select Customize Columns or Manage Tabs.","title":"Can I customize how I see Holdings and client accounts in the Lifecycle?"}],"nav_icon":{"icon_field":{"icon_set":"fontawesome-5.14.0","name":"Search","type":"SOLID","unicode":"f002"},"image":{"alt":"shipping-icon","height":40,"loading":"lazy","max_height":512,"max_width":512,"size_type":"exact","src":"https://24189298.fs1.hubspotusercontent-na1.net/hubfs/24189298/shipping-icon.webp","width":40}},"tab_title":"Launching IX"},{"content":[{"description":"<ul>\n<li>For advisors, we have unassailable guardrails for each proposal based on business rules defined by the carrier, taking the most common pitfalls out of the application process, and prefilling the application with this data.</li>\n<li>For the Home Office, we facilitate the documentation, review, approval, and issuance processes for each contract, and keep them informed at each step with our reporting capabilities.</li>\n<li>For everyone, we provide one consistent experience across carriers, it's the same experience for all users regardless of product. This approach also helps reduce reputational impact for advisors who consistently get NIGOs at a particular carrier.</li>\n</ul>","title":"How does IX manage to keep its NIGO rates so low?"},{"description":"The IX team provides training and support for financial advisors who use the platform. This includes initial onboarding training to help financial advisors get started with the platform, as well as ongoing training and support to ensure that financial advisors are using the platform effectively. We also provide access to your Resource Center which acts as a hub for all your training materials.\n ","title":"What kind of training and support is available for financial advisors who use IX?"},{"description":"The time it takes for your product appointment to reflect on the carrier side depends on the carrier's process. It is not an instantaneous update, and it can take up to 72 hours or more. However, some carriers have realtime updates if they have your training on file.","title":"How long do my product training and appointments take to reflect on the carrier side?"},{"description":"<ul>\n<li>To take over a fee-based annuity from a previous advisor at your firm or another firm, you need to change the rep of record with the carrier.</li>\n<li>If the annuity is with a different firm, they need to do a BD change with the carrier. Some carriers may even have a conversion team that can help you accomplish this in bulk.</li>\n</ul>","title":"How do I take over a fee-based annuity from a previous advisor at my firm or another firm?"},{"description":"No, we are not a custodian as IX does not hold assets.","title":"Is IX a custodian?"}],"nav_icon":{"icon_field":{"icon_set":"fontawesome-5.14.0","name":"Alternate Store","type":"SOLID","unicode":"f54f"},"image":{"alt":"shipping-icon","height":40,"loading":"lazy","max_height":512,"max_width":512,"size_type":"exact","src":"https://24189298.fs1.hubspotusercontent-na1.net/hubfs/24189298/shipping-icon.webp","width":40}},"tab_title":"The IX Experience"}]

What is Insurance Exchange?

Our comprehensive platform delivers an end-to-end digital suite of tools, empowering advisors with:

Transact - Easily compare products, generate proposals, complete transactions, and incorporate annuities into a Wealth Management Platform.
Manage - Features that gives you an overview of your book of business, as well as highlights from your book of business and upcoming post-sale events.
Learn - Training and in-depth platform understanding

How can I get support?

If you would like to schedule a personalized demo, please contact us by email or telephone. Email: ixsupport@fid-x.com

Our hours of support operation are from 8 a.m. to 6 p.m. ET, excluding holidays.

How do I get started?

Transact: Begin all annuity transactions from this section. It's your starting point for initiating new business.

Manage: Access your personalized annuity dashboard, view your book of business, and stay current with required training—all from the Manage tile.

Learn: Explore available annuity products and complete training modules in the Learn section to stay informed and up to date.

What is the first step in the Transact process?

Start by completing the Annuity Profile. Be sure to input all the required client information, as this data will be carried forward through the rest of the process.

How do I research available products?

Use the Research section to view all available products. You can also perform a license check and complete any required product training—all in one convenient location.

What happens in Account Order Entry?

The information from the Annuity Profile will automatically prefill into the Account Order Entry section. At this point, you’ll primarily be reviewing the data to confirm everything is correct.

Are Suitability Forms included?

Yes. All required Suitability Forms from your firm and the carrier are pre-uploaded in this section, making the process even smoother.

Do I still need to upload the annuity comparison?

Yes. Your firm requires an Annuity Comparison created through Due Diligence Works found on AdvisorLinc. This can be done towards the end of the process.

How do I print or view the forms before submission?

Click “View & Print Early” before clicking “Render Forms.” If you skip this step, you will not be able to go back and print or view the forms after submitting.

Where can I manage my book of business?

The Lifecycle features a Dashboard that provides an overview of your book of business, including key highlights and upcoming lifecycle events.

Can I export data from the Lifecycle?

Yes. You can export both default and customized views within your Holdings to Excel by clicking the Export button.

Will I be notified when a product is expiring, or a product event is happening soon?

Yes. You can receive alerts via email for product expirations and upcoming events. To customize your notifications, go to Lifecycle> Dashboard > Manage Email Notifications. You can also view a list of past and upcoming events under Upcoming Observations in the Dashboard.

Can I customize how I see Holdings and client accounts in the Lifecycle?

Yes. To add or remove tabs and columns from your default view, navigate to Manage View, then select Customize Columns or Manage Tabs.

How does IX manage to keep its NIGO rates so low?

For advisors, we have unassailable guardrails for each proposal based on business rules defined by the carrier, taking the most common pitfalls out of the application process, and prefilling the application with this data.
For the Home Office, we facilitate the documentation, review, approval, and issuance processes for each contract, and keep them informed at each step with our reporting capabilities.
For everyone, we provide one consistent experience across carriers, it's the same experience for all users regardless of product. This approach also helps reduce reputational impact for advisors who consistently get NIGOs at a particular carrier.

What kind of training and support is available for financial advisors who use IX?

The IX team provides training and support for financial advisors who use the platform. This includes initial onboarding training to help financial advisors get started with the platform, as well as ongoing training and support to ensure that financial advisors are using the platform effectively. We also provide access to your Resource Center which acts as a hub for all your training materials.

How long do my product training and appointments take to reflect on the carrier side?

The time it takes for your product appointment to reflect on the carrier side depends on the carrier's process. It is not an instantaneous update, and it can take up to 72 hours or more. However, some carriers have realtime updates if they have your training on file.

How do I take over a fee-based annuity from a previous advisor at my firm or another firm?

To take over a fee-based annuity from a previous advisor at your firm or another firm, you need to change the rep of record with the carrier.
If the annuity is with a different firm, they need to do a BD change with the carrier. Some carriers may even have a conversion team that can help you accomplish this in bulk.

Is IX a custodian?

No, we are not a custodian as IX does not hold assets.

The Insurance Exchange website is for general and educational purposes only and is not intended to be an offer or solicitation to purchase or sell any product or to employ a specific investment strategy. The Insurance Exchange is provided by Fiduciary Exchange LLC, SIMON Markets LLC, and SIMON Annuities and Insurance Services LLC. SIMON Markets LLC and SIMON Annuities and Insurance Services LLC (collectively, “SIMON”) are affiliates of iCapital, Inc. and Institutional Capital Network, Inc. (“iCapital”) and not affiliated with Fiduciary Exchange LLC. Each of SIMON and Fiduciary Exchange LLC provide certain Insurance Exchange functionalities. Users’ activity may result in fees paid to Fiduciary Exchange LLC and SIMON, which have entered into a revenue-sharing relationship. SIMON Markets LLC is a registered broker/dealer, member FINRA and SIPC. These registrations and memberships in no way imply that the SEC, FINRA, or SIPC have endorsed the entities, products or services discussed herein. Annuities and insurance services provided by SIMON Annuities and Insurance Services LLC. iCapital and iCapital Network are registered trademarks of Institutional Capital Network, Inc. Additional information is available upon request.

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